American Airlines pilots recommend flying with Delta or United


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Hell has no fury like a American airlines pilot who wishes to fly for another airline.

That seems to be the troubling conclusion as American pilots continue to beat their own direction.

In public. Yes, even on social media.

The pilots’ union, the Allied Pilots Association, has consistently adorned Twitter and YouTube with posts suggesting you might not want to fly American Airlines this summer.

Surely a misinterpretation, one might think.

But what would you think of the pilots recently dreaming: “Flying with American Airlines? Isn’t American Airlines ready for a busy summer?” ?

Drivers insist on steering treat them badlyaltering their schedules at the worst times and generally behaving in a less than competent – and less than benevolent manner.

They make relatively neat advertisements to support their cause.

Their message, however, is also directed at customers, as if they think those customers would be better off flying with someone else.

This has reached a new level of precision with an announcement that is, in its own touching way, quite surprising.

It features quotes from famous business personalities. Example: “Price is what you pay. Value is what you get.” This comes courtesy of Warren Buffett.

Then there’s JW Marriott: “If you take care of your employees, they’ll take care of your customers, and your business will take care of itself.”

Some may think it sounds a bit like a mixture of mouthwash and hogwash. A business really needs to be managed, right? At least a little?

Then the ad features this intonation from Virgin Atlantic founder Richard Branson: “Your people are your true competitive advantage. They’re the ones who do the magic, as long as their needs are met.”

But then the pilots point a pretty big fist at the American solar plexus.

They offer, “When you take care of your employees, they will take care of your customers, who will then reward you with their business and loyalty.”

This may seem like a marginal reworking of Marriott’s words. But the real twist is that those words are from Ed Bastian. He is the CEO of Delta Air Lines.

It’s a bit more uncomfortable than some US economy seats.

The pilots have not finished. The next quote in this hall of joys sends a veritable figurative spit to the faces of their leadership.

Here is the quote: “I really have a responsibility, which is to make our employees proud.”

Well, that sounds pretty cool, doesn’t it?

Oh, but this quote continues: “If our employees are proud of United Airlines, they’ll want customers to feel like them about United.”

Actually a United Gate agent recently injured — and fired — when he argued with a client, but we have a bigger fight here. United’s quote comes from the airline’s CEO, Scott Kirby.

Until relatively recently, he was president of, oh, American Airlines. While at American, he had a reputation as less of a sensitive human and more of a data-loving robot.

Perhaps then the message is that everyone can change for the better.

And I’m sure it’s just a coincidence, but United has already concluded a new contract with its pilots.

Some might point out that riding some of the American rivals isn’t a delicious package of cookies right now. Delta, for example, summarily canceled 100 flights just as Memorial Day weekend was blooming.

But who can deny that American Airlines pilots are simply trying to send a simple message to customers: “American Airlines is going to disappoint you, dear customer, just as it disappoints us. United and Delta are so much better. In this way, its pilots are also happier.”

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